HiHi Digitizing Services

we're committed to delivering exceptional quality and ensuring your complete satisfaction. We want to make sure you're thrilled with your order, and we're here to help if anything goes wrong .

When Refunds Are Allowed

General Policy

To avoid any issues, please double-check all details before confirming your order, including:

• Spelling
• Thread colors
• Design sizes

We recommend running a sample stitch before starting full production. Please note that we're not responsible for any damage to your garments or products.

Exceptions

Refunds may be considered if we make a clear mistake, such as delivering a final product that doesn't match the approved design or specifications.

How to Request a Refund

Steps to Request

1. Email us at hihidigitizing@gmail.com within 7 days of receiving your order.
2. Include your order number and explain the issue in detail.

Review Process

Each refund request will be reviewed individually. We may ask for additional details, such as photos of the product, to process your request.

Refund Process

If Your Refund is Approved

• Refunds will be issued to the original payment method used.
• Processing may take up to 7 business days to reflect in your account.

Non-Refundable Fees

Certain costs, processing charges, may not be refunded.

Contact Us

If you have questions about this policy or need to request a refund, please contact us at: hihidigitizing@gmail.com
We're here to help and want to ensure your complete satisfaction with our services.